**Privacy Policy**
Last Updated: [2.11.24]
At **Kar.One** (“we,” “our,” “us”), we value the privacy of our customers and users of our website [www.kar.one] (“Website”). This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you use our Website and services, including the booking of car repairs, maintenance, and purchase of parts and products. By using our Website, you consent to the practices described in this Privacy Policy.
### 1. **Information We Collect**
We collect the following types of information:
**1.1 Personal Information**
When you create an account, place an order, schedule a service, or communicate with us, we may collect the following personal information:
- **Name**
- **Email address**
- **Phone number**
- **Mailing address**
- **Vehicle information** (make, model, year, VIN, service history, etc.)
- **Payment information** (credit/debit card details, billing address)
**1.2 Usage Data**
We may collect information about how you interact with our Website, such as:
- **IP address**
- **Browser type and version**
- **Pages visited on our Website**
- **Date and time of your visit**
- **Device information**
- **Referral source** (how you found our Website)
**1.3 Cookies and Tracking Technologies**
We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small data files that are placed on your device to help us remember your preferences, improve functionality, and analyze website traffic. You can manage your cookie preferences through your browser settings.
### 2. **How We Use Your Information**
We use the information we collect for the following purposes:
- **To provide services**: To process orders, schedule services, and communicate with you about your vehicle’s repair or maintenance.
- **To improve our Website and services**: To analyze trends, monitor usage patterns, and improve the content and functionality of the Website.
- **To process payments**: To complete transactions and process your payment for services or products.
- **To send marketing communications**: To send you promotional emails, special offers, newsletters, or updates related to our services. You may opt out of these communications at any time.
- **To respond to inquiries**: To provide customer support or respond to your questions, comments, or requests.
- **To comply with legal obligations**: To fulfill legal or regulatory requirements, resolve disputes, or enforce agreements.
### 3. **How We Protect Your Information**
We take the security of your personal data seriously and implement a variety of security measures to protect it. These measures include:
- **Encryption**: We use encryption (SSL/TLS) to secure sensitive information, such as payment details, during transmission.
- **Access Control**: Only authorized personnel have access to personal data necessary for providing our services.
- **Secure Storage**: Personal information is stored in secure servers with firewalls and data protection protocols to prevent unauthorized access.
Despite these measures, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information.
### 4. **Sharing Your Information**
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:
- **Service providers**: We may share your information with trusted service providers who assist in operating our Website, processing payments, delivering services, or managing customer support (e.g., payment processors, hosting providers, logistics companies).
- **Legal requirements**: We may disclose your information if required by law, such as to comply with a subpoena, court order, or legal process.
- **Business transfers**: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.
### 5. **Your Rights and Choices**
**5.1 Access, Correction, and Deletion**
You have the right to access, correct, or request the deletion of your personal information. You can manage your account information directly through our Website or contact us at [email address] for assistance.
**5.2 Opt-Out of Marketing Communications**
You can opt out of receiving marketing communications from us at any time by:
- Clicking the “unsubscribe” link in marketing emails.
- Contacting us at [email address] and requesting to be removed from our marketing list.
**5.3 Cookies and Tracking Technologies**
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your experience on our Website.
**5.4 Data Retention**
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once this period has passed, we will delete or anonymize your data.
### 6. **Children’s Privacy**
Our Website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible.
### 7. **International Transfers**
If you are located outside of [Country], please be aware that your personal information may be transferred to and processed in [Country], where our servers are located. By using our Website and services, you consent to the transfer of your information to a country that may have different data protection laws than your country of residence.
### 8. **Changes to This Privacy Policy**
We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
### 9. **Contact Us**
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
**Kar.One**
Email: [email protected]
Phone: 04 4103311
Address: Ras Al Khor Ind 2
Website: [www.kar.one]
---
### **Additional Considerations:**
- **GDPR Compliance (if applicable)**: If your users are located in the European Union, you must include specific GDPR rights, such as the right to request data portability, the right to object to processing, and the right to withdraw consent.
- **CCPA Compliance (if applicable)**: For users in California, you need to provide additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal data is collected, the right to request deletion, and the right to opt-out of the sale of personal data.