**Terms and Conditions of Service**
_Last Updated:11.11.2024
Welcome to **Kar.One**. These Terms and Conditions ("Terms") govern your use of our website [www.kar.one] ("Website") and the services offered through it, including car repairs, diagnostics, maintenance, and the purchase of parts and products ("Services"). By accessing, using, or purchasing from our Website, you agree to these Terms. If you do not agree, please refrain from using the Website or its Services.
### 1. **Services Provided**
At Kar.One, we offer a variety of automotive services through our Website, which include but are not limited to:
- Car repair services (engine, transmission, electrical, etc.)
- Vehicle diagnostics and troubleshooting
- Routine maintenance (oil changes, tire rotations, brake services, etc.)
- Car parts and accessories (OEM and aftermarket)
- Service appointments and bookings
- Vehicle inspections and safety checks
All services are subject to availability, and we reserve the right to modify or discontinue any service offering without prior notice.
### 2. **Customer Responsibilities**
By using Kar.One, you agree to:
- Provide accurate information when booking services or purchasing products (e.g., vehicle make, model, year, VIN number, etc.).
- Ensure your vehicle is in a condition suitable for the requested service.
- Be responsible for timely payment of any and all services and products purchased, including applicable taxes, delivery charges, and any other fees.
- Understand that certain services may require prior approval or authorization before work is performed (e.g., additional repairs found during diagnostics).
- Provide access to your vehicle at the scheduled time for the service appointment. Failure to provide access may result in cancellation fees or delayed services.
### 3. **Pricing, Payment, and Taxes**
- All prices for services, parts, and products are listed on our Website in [Currency] and are subject to change without prior notice.
- The final price for services or products will be confirmed before the work begins or purchase is finalized.
- Payment must be made in full at the time of service booking or product purchase. Accepted payment methods include credit cards, debit cards, and other electronic payment systems [list payment options, if applicable].
- You agree to pay all applicable taxes, delivery fees, and other charges associated with your purchase or service.
### 4. **Booking, Cancellations, and Rescheduling**
- You can schedule a service appointment via the Website or by contacting our customer service team.
- Cancellations or rescheduling must be made at least **[1]** hours/days in advance. Failure to cancel within this time frame may incur a **[X]%** cancellation fee or the full service charge.
- We reserve the right to cancel or reschedule your service appointment due to unforeseen circumstances, such as unavailability of parts, adverse weather, or emergencies. In the event of a cancellation by Kar.One, you will be notified promptly, and a rescheduled appointment will be offered at your convenience.
### 5. **Warranty and Liability**
- **Warranty**: We offer a **[6]-month** or **[5000]-Kms** warranty on parts and labor, whichever comes first, for services performed by Kar.One. This warranty covers defects in materials and workmanship but does not cover damage resulting from misuse, accidents, or unauthorized repairs.
- **Limitation of Liability**: To the fullest extent permitted by law, Kar.One is not liable for any indirect, incidental, or consequential damages arising from the use of our services or products. This includes but is not limited to loss of use, income, or vehicle downtime.
### 6. **Parts and Products**
- **Parts**: Parts sold through the Website are either OEM (Original Equipment Manufacturer) or aftermarket, unless otherwise stated. We strive to provide high-quality, reliable parts, but we make no guarantees regarding their performance or compatibility with every vehicle.
- **Returns and Exchanges**: If a part is found to be defective upon installation or delivery, please contact our customer service team within **7** days to arrange a return or exchange. All returned parts must be in original condition and packaging.
- **No Returns**: Services rendered are not eligible for return or refund unless the service was performed incorrectly or did not meet agreed-upon terms.
### 7. **Privacy and Data Protection**
- **Data Collection**: We collect and process personal data such as your name, contact details, vehicle information, and payment information to provide you with the best possible service.
- **Privacy Policy**: Our Privacy Policy explains how we collect, use, and protect your data. By using the Website, you agree to the practices outlined in our Privacy Policy.
### 8. **Intellectual Property**
- All content available on the Website, including but not limited to text, images, logos, graphics, videos, and software, is the property of Kar.One or its licensors and is protected by intellectual property laws.
- You may not copy, distribute, modify, or use any content from the Website for commercial purposes without written permission from Kar.One.
### 9. **Indemnity**
You agree to indemnify and hold harmless Kar.One, its affiliates, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:
- Your use of the Website and services.
- Any violation of these Terms.
- Any infringement of the rights of third parties.
### 10. **Dispute Resolution and Governing Law**
- **Disputes**: Any dispute or claim arising from the use of the Website or Services shall be resolved through binding arbitration in accordance with the rules of the [Arbitration Body], located in [City, Country].
- **Governing Law**: These Terms shall be governed by and construed in accordance with the laws of [Your Country/State].
### 11. **Changes to Terms and Conditions**
We reserve the right to update or modify these Terms at any time. All changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website after such modifications will constitute your acceptance of the new Terms.
### 12. **Contact Information**
If you have any questions, concerns, or comments about these Terms, please contact us:
Email: [email protected]
Phone: 04 4103311
Website: [www.kar.one]
### **Return & Refund Policy (Optional)**
**Return Policy for Products**
- We accept returns on unused and unopened products within **7** days from the date of delivery.
- To initiate a return, please contact our customer service team for instructions. Returns must include the original packaging and receipt.
- Refunds will be processed to the original payment method once the return is received and inspected. ---